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Discount: 3% from 1.250 € net · 5% from 2.500 € net
www.corporateimage.pl
1. These Terms and Conditions define the rules of cooperation between Corporate Image Sp. z o.o., registered in Warsaw (02-359), al. Bohaterów Września 9 building 22, VAT ID (NIP): 526-03-07-471, REGON: 012518992, hereinafter referred to as the “Supplier”, and the entity placing an order in the online wholesale store, hereinafter referred to as the “Purchaser”.
2. Placing an order constitutes acceptance of these Terms and Conditions. The acceptance also applies to future orders placed by the Purchaser.
3. Any different terms of cooperation require written form and confirmation by the Supplier.
4. The online wholesale store is intended exclusively for business entities (advertising agencies, printing houses, embroidery workshops, and other companies involved in the resale or decoration of garments).
1. Orders may be placed electronically through the wholesale system or via email.
2. Each order must include the following information:
3. An automatic confirmation generated by the system does not constitute an acceptance of the order — it only serves to verify the data.
4. Final confirmation of availability, price, delivery time and payment terms is sent by the wholesale system administrator.
5. Goods remain the property of the Supplier until full payment has been received.
6. Once the order has been confirmed by both parties, it cannot be cancelled.
1. The minimum order value is PLN 50.00 net.
2. Orders are processed in the order of confirmed payments.
3. Goods are not reserved until payment is received.
4. Shipment is made after payment has been confirmed (with the exception of clients holding an approved credit limit).
5. If the Purchaser does not accept partial delivery, this must be clearly stated when placing the order.
6. The Supplier reserves the right to refuse the execution of an order in the event of outstanding payments or exceeding the agreed credit limit.
1. For new customers, the first three orders must be paid in advance – by bank transfer or online card payment.
2. After completing three orders and reaching a turnover of at least 5,000 €, the Purchaser may apply for a deferred payment agreement.
3. The payment deadline and any required prepayment (for orders above 6,000 €) are determined individually.
4. Payment delays result in statutory interest charges and may lead to suspension of further deliveries.
5. Payments made before the final confirmation of the order may result in an overpayment – the refund will be made within 30 days from the date of notification.
6. Card transactions and electronic payments are processed via Przelewy24 and Tpay.
1. Shipping costs are borne by the Purchaser. Current delivery rates are presented before the order is placed or in the confirmation sent by the Supplier.
2. The standard order processing time (for goods available in the Supplier’s warehouse) is 1 to 5 business days, counting from the moment the payment is credited.
3. During periods of increased order volume (e.g., holidays, promotional campaigns), the processing time may be extended.
4. If delays occur, the Purchaser will be informed immediately.
1. Deliveries are carried out via the following courier companies: FedEx and DPD.
2. In case of visible damage to the package, a damage report must be completed on the delivery note in the presence of the courier.
3. Responsibility for the goods transfers to the Purchaser at the moment the shipment is received from the carrier.
1. Goods must be inspected immediately upon receipt.
2. Complaints may be submitted only before any printing, embroidery, or other alterations are made.
3. Goods subject to complaint include:
4. A complaint must be submitted in writing within 1 business day from delivery, including a description and proof of purchase.
5. Complaints should be submitted by email to: [email protected].
6. Indirect complaints (submitted by the Purchaser’s end customers) are not considered.
7. If the complaint is accepted:
8. Returns of goods consistent with the order are possible only with the Supplier’s approval and are subject to a deduction of 25% of the order value, plus the cost of return shipping.
9. Goods that have been decorated or used are not eligible for return or exchange.
1. Refunds are made using the same payment method used by the Purchaser, unless the Purchaser explicitly agrees to another form of refund.
2. Refunds are processed within 14 days from the date of positive complaint resolution, unless otherwise agreed.
1. The data controller is Corporate Image Sp. z o.o. with its registered office in Warsaw.
2. Personal data is processed in accordance with GDPR (Regulation (EU) 2016/679) and the Polish Act on the Provision of Electronic Services.
3. Data is processed solely for the purpose of order fulfilment, invoicing, and communication with the Purchaser.
4. Data may be shared only with technical service providers acting on behalf of the Supplier (e.g., courier companies, payment operators).
5. The Purchaser has the right to:
6. Contact for personal data matters: [email protected].
7. As part of customer satisfaction monitoring, we cooperate with RatingCaptain, which may request an opinion. Data is processed anonymously and is not profiled.
1. All prices are expressed in Polish zloty (PLN) net (excluding VAT).
2. Colours of products presented in catalogues or on the website may slightly differ from actual colours and do not constitute grounds for complaints.
3. The Purchaser bears the cost of samples, patterns, and transportation.
4. Any amendments to the Terms and Conditions require written form and publication on the website.
5. Disputes shall be resolved amicably, and in the event of no agreement – by the court competent for the Supplier’s registered office.
6. For matters not covered by these Terms and Conditions, the provisions of the Polish Civil Code and other applicable legal acts shall apply.
